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At Your Service:
Welcoming Customers with Disabilities
Project of the ADA National Network on the Americans with Disabilities Act (ADA)
Questions on the ADA?
1-800-949-4232 (voice/tty)

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At Your Service Course Overview

"At Your Service: Welcoming Customers with Disabilities" is a self-paced webcourse for people interested in discovering best practices for working with customers who have disabilities.

Cost and Registration

Cost: $FREE

You must Register for the At Your Service webcourse to create your unique login that is needed each time this course is used to track your progress and eligibility for education credit.

Education Credit

$FREE — you may apply for education credit for this webcourse, as long as you are eligible

Objectives

Upon completion of this webcourse, you will be able to:

Note: Anyone interested in learning more about interacting effectively with individuals who have a disability will benefit from this webcourse. However, this webcourse was created as a training tool for Customer Service Representatives employed at Department of Labor (DOL) One-Stop Centers and for Navigators in the Disability Program Navigator Initiative, jointly funded by DOL and the Social Security Administration (SSA).

Prerequisites

To gain the most from the At Your Service webcourse, you should have familiarity with:

Technical Needs

To participate in the At Your Service webcourse, you need to have access to a computer that has:

Content of Course

This 15-topic course may be accessed at any time using a computer or mobile device with an Internet connection. Each topic contains 1-5 pages of relevant information and real-life examples, as well as:

The first seven topics (1-7) explore various core concepts, such as Disability Etiquette, Workforce Investment Act, and Americans with Disabilities Act. The other eight topics (8-15) are individual case studies that offer the opportunity to practice the information presented in the first half of this course.

Topics in Course - 15

  1. Serving People with Disabilities
  2. Charting the Course
  3. Disability Etiquette
  4. Legal Framework
  5. Universal Access
  6. Accommodations
  7. Disability Rights
  8. Blind and Low Vision
  9. Deaf and Hard of Hearing Case Study
  10. Physical Disability
  11. A Word about Hidden Disability
  12. Cognitive Disability
  13. Learning Disability
  14. Mental Retardation
  15. Psychiatric Disability

Pre and Post Tests

Before starting the course, you will be directed to complete a Pre Test.

After completing all 15 topics, a Post Test is available. If you score 90% or better, you may apply for Education Credit.

Help - Questions or Problems

Questions on registration or problems in accessing course?

Southeast ADA Center
Phone: 404-541-9001 (voice/tty)
Email: seadacourse@syr.edu

Questions on Americans with Disabilities Act (ADA)?

ADA National Network
Toll-free ADA hotline: 1-800-949-4232 (voice/tty)
Web: adata.org

All inquiries and requests for assistance are strictly confidential. We respect the importance of your inquiry and will respond as soon as possible. Information Specialists are available Monday - Friday from 9:00 a.m. to 4:30 p.m.

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