About Webcourse Design and Accessibility

www.wiawebcourse.org

At Your Service: Welcoming Customers with Disabilities

This is a self-paced webcourse for people interested in discovering best practices for working with customers who have disabilities. There are fifteen (15) topics, each with 1-5 pages of relevant information and real-life examples, including any applicable legal cases. Some topics contain multiple-choice or true/false "Apply Your Knowledge" questions and additional "Tell Me More" resources. A "Glossary of Terms" and Resources are also available for further reference throughout the course.

Design of Webcourse - Accessibility and Usability

We strive to ensure that this webcourse is as aesthetically pleasing, useful, and most of all accessible to the widest audience possible. This webcourse is a collaboration of the DBTAC National Network of ADA Centers. All contents are maintained by the DBTAC: Southeast ADA Center (Southeast DBTAC) - a project of the Burton Blatt Institute (BBI) at Syracuse University.

This webcourse promotes web accessibility and usability in its design and development based on usability research and two established web accessibility guidelines, Web Content Accessibility Guidelines (WCAG) and Section 508 Standards for Electronic and Information Technology.

If you have questions or encounter problems in using this webcourse, please contact:
DBTAC: Southeast ADA Center (Southeast DBTAC)
Email: sedbtacproject@law.syr.edu
Phone: 404-541-9001 (voice/tty)

Overview of DBTAC National Network of ADA Centers

The DBTAC National Network of ADA Centers was established by the National Institute on Disability and Rehabilitation Research (NIDRR) in 1991. The ten regional DBTAC: ADA Centers are a comprehensive resource on the Americans with Disabilities Act (ADA), providing information on issues in employment, state and local government services, public accommodations, and communications.

The DBTAC: ADA Centers offer the following core services:

Technical Assistance: Answer questions about the ADA via a national toll free hotline at 1-800-949-4232 (voice/tty). All calls are strictly confidential.
Education and Training: Provide customized training and distance education opportunities about the ADA and disability-related laws to disability organizations, State and local government agencies, and private businesses.
Materials Dissemination: Distribute publications with accurate information about the ADA. Provide up to date ADA information via websites, email, discussion lists, newsletters, and printed materials.
Information and Referral: Provide referrals to local organizations for advocacy assistance or issues outside of our work scope.
Public Awareness: Promote the ADA in a positive manner in media outlets.
Local Capacity Building: Work closely with local business, disability, governmental, rehabilitation, and other professional networks to assist with ADA efforts in the local communities.

Contact Your DBTAC: ADA Center

For information, materials, technical assistance, or training on the ADA,
call the national toll-free number, 800-949-4232 (voice/tty).
[This number will automatically route your call to your regional DBTAC: ADA Center.]

Disclaimer

The DBTAC National Network of ADA Centers provides external links as a courtesy and does not endorse, take responsibility, or exercise control of the organization nor vouch for the accuracy of the contents of the destination link. Accessibility cannot be guaranteed for external websites.